VOIP Solutions - Overview

IP-Enabled Services

Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line. Some services using VoIP may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone through an adaptor.

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IP telephony can deliver more functionality at a lower price to enterprises, governments, carriers, and consumers than conventional telephony solutions, allowing organizations to focus personnel and budget on core business activities rather than on supporting a telephone system.

The 3Com® NBX® IP Telephony module delivers the intelligence, power, and flexibility for managing the most demanding communications needs of organizations in one or many locations. Thousands of businesses around the world have discovered its powerful call processing, full set of built-in applications, and continuously expanding suite of optional applications—all designed to increase productivity and maximize investment assurance.

Three NBX IP platforms are available to meet the needs of small and medium size businesses with between two and four hundred users.

3Com NBX V3000 IP Telephony Solution: affordable and sophisticated features for small and medium organizations having from four to 200 stations. Ideal for key system replacement, the V3000 system is a complete telephony solution with a design that can scale for up to 1,000 users. The system includes four analog central office ports, one analog terminal port for a device such as a fax machine, four ports for Auto Attendant/Voice Mail (expandable to 72), 400 hours of message storage, Automatic Call Distribution, graphical Call Detail Recording, and Desktop Call Assistant.

3Com NBX V5000 IP Telephony Solution: advanced communications for small-to-medium enterprises with up to 10 sites or 400 users. With all of the software features and scalability of the V3000 solution, the V5000 system adds the reassurance of redundant power supplies, hard drives, and uplink ports.

3Com NBX 100 IP Telephony Solution: Voice over IP communications for stand-alone small businesses with minimal growth requirements, existing NBX 100 systems at other sites, or who require BRI support. It ships with four ports (expandable to 12) and 30 minutes of Auto Attendant/Voice Mail (expandable to 80 hours), Automatic Call Distribution, graphical Call Detail Recording, and Desktop Call Assistant.

With NBX IP telephony solutions, organizations can: Lower Cost

Gain as part of the base system the benefits of business-critical telephony features such as voice mail, auto attendant, ACD, desktop call control, and reporting.

Eliminate cost and administrative overhead required for separate voice and data networks

Simplify day-to-day operation with web-based administration with uncomplicated user configuration

Grow the phone system as the business grows: preserve existing NBX telephony investments and take advantage of the highly scalable NBX platform.

Increase productivity

Give employees easy and fast access to each other, regardless of their location, with a unified dial plan

Reduce the workload of IT staff with easy web-based system configuration instead of complicated interfaces from legacy vendors

Enable employees to manage the most important customer calls from their phone or from PC desktop call control

Ensure high availability with the Wind River VxWorks real-time operating system, avoiding the impact of server and PC downtime on telephone service

Strengthen customer interactions

Help customers reach the appropriate employee with advanced call forwarding and the expanded find me/follow me features of the 3Com Executive Assistant

Let employees greet a customer knowing relevant information about the caller from data provided by the Desktop Call Assistant and other computer desktop interactions

Enhance communications with optional software, including 3Com eXchange Call Center and the Education module of the 3Com Convergence Applications Suite